Frequently Asked Questions

Below are some of the most frequently asked questions to provide clarity and proper guidance

Frequently Asked Questions

The skin, being the largest organ in the human body, plays a vital role in our overall health.

Our skin acts as our first line of defense against bacteria and viruses, regulates body temperature, and even contributes to our appearance. Consequently, a strong interest in maintaining skin health and youthfulness has led to a plethora of questions on how to rejuvenate skin health effectively.

Frequently Asked Questions

What is the best way to determine my skin type and the products that would best suit it?

We recommend booking a consultation with one of our skincare experts. They will assess your skin type and condition, discuss your current skincare routine, and suggest products that would be most beneficial for your skin.

Absolutely, we understand that sensitive skin requires special care. We have a range of products specifically designed for sensitive skin like the Gentle Skin Cleanser and (remove this: Eczema Relief) Face and Body Creams. They are hypoallergenic and free from harsh chemicals to avoid any skin irritation.

Recommended creams:

Depending on Redness or other factors, you may choose from among these.

All skincare regimens, no matter if aiming to correct the signs of aging, redness, uneven pigmentation or other concerns, share a common element: sun protection. Protecting skin against harmful light, radiation and other external aggressors is an important step for every skin type to not miss. Daily adequately applied sunscreen usage can minimize signs of photodamage and help skin retain its youthful, radiant glow.

The ZO® approach includes Protect as the final step for this very reason: to protect skin against future damage to support overall skin health.



Don't skip out on gentle exfoliators!

Exfoliation is a skincare essential for both summer and winter. Dead skin cells can still build up during the winter as cool winds cause our skin to dry out. This can lead to skin looking dull and uneven during the wintertime. To reveal a softer, more even tone, choose a gentle exfoliator to buff away dead skin cells 2 to 3 times a week. Removing dead skin cells can also improve the effectiveness of other topicals, including your hydrators. A ZO® best-seller, Exfoliating Polish contains ultra-fine magnesium oxide crystals that gently polish the skin to instantly restore a smoother skin texture and healthy glow in time for any holiday event.

Product recommendations:

Do I really need an eye cream? It’s a question even I've asked myself as I rotate through my daily skincare protocol, day or night. Granted, there are many skincare products and technology that are not considered a daily necessity by many skincare users—like jade rolling, LED light therapy or pricey department store skincare with fancy ingredients. You may be surprised to learn that eye cream is not one of those exceptions.

So, what makes the skin around the eyes so different than the rest of the face that it needs its own skincare product?

The skin around the eye area is thinner and more sensitive than the rest of the face, making it particularly susceptible to the aging effects of various intrinsic and extrinsic factors. Some of these factors include blinking, which humans do an average of 28,000 times a day, plus the various facial expression we cycle through daily and even the amount of times we rub our dry or tired eyes after squinting at bright screens for hours. These are things we don't really think about, or try to control, and as we age, they can contribute to the appearance of wrinkles, creasing and sagging.

Now, most of us would simply extend our daily skincare topicals to the under-eye area and hope we get the same results as the rest of our skin, but remember, the skin of the under-eye area is different from the rest of the face. Certain ingredients that do well for the face, can be too aggressive for the sensitive skin around the eyes. Consequently, various eye products usually contain lower doses of ingredients such as retinol, which in high doses can cause irritation to sensitive skin. Eye products are usually formulated to contain specific ingredients that are more beneficial to the under-eye, like non-retinol skin brighteners, or peptides to visibly improve the appearance of wrinkles and fine lines.

Ultimately, eye cream is essential if your goal is to address the skin around the eye area. From improving dryness and puffiness, to the appearance of creasing, eye products have been specifically formulated and modified to gently, and effectively treat a variety of issues that normal facial products are not suited for.

If you're ready to improve the appearance of the fragile skin around your eyes, here are some recommended options for you.


Yes, you can purchase all our skincare products through our online store. We offer delivery services to many locations. Please refer to our delivery policy for more information on delivery times and charges.

Maintaining and rejuvenating skin health is a multifaceted endeavor that extends beyond just skincare routines. It involves a balanced diet, regular exercise, adequate sleep, and in some cases, professional treatments. While genetics do play a role in skin health, it is important to remember that personal habits and environmental factors can also significantly affect the state of your skin.

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