Here you’ll find clear answers to common questions about ordering, our policies, and the values behind our brand.

Placing an Order #

You can place your order directly through our secure website. We accept all major credit cards and other payment methods via our secure Stripe gateway. To use a discount code, simply enter it at checkout.

Shipping & Delivery #

We ship to customers across Canada and the USA. Once your order is placed, it is fulfilled by our team here in Hamilton, typically within 1-2 business days. You will receive a shipping confirmation email with a tracking number from ShipStation so you can follow your package’s journey to your door.

Returns & Exchanges #

Your satisfaction is our priority. We have a fair and straightforward return policy. If you’re not completely satisfied with your purchase, please visit our [Link to Returns Policy Page] or contact our support team to initiate the process.

Our Quality & Manufacturing Promise #

We partner with the best to create the best. Our proprietary skincare line is expertly manufactured by Vitelle Dermatology Laboratories Inc., a Canadian leader with over 25 years of experience in evidence-based formulations. This partnership ensures our products meet the highest standards of quality, efficacy, and safety.

Your Radiance Guide (AI Assistant) #

Have a question? Chat with ‘Your Radiance Guide,’ our friendly AI assistant, available 24/7 on our website. It’s been trained on our entire knowledge base to answer questions, offer personalized product recommendations, and assist with order inquiries. If it can’t help, it will seamlessly connect you with our human customer care team. Please note, our AI guide offers skincare advice but not medical diagnoses.